Privacy policy

We are ENTROPIA COMMUNITY ("we", "our", "us"). We’re committed to protecting and respecting your privacy. If you have questions about your personal information please contact us.

Product usage

A license key or user account, containing the ability to access ENTROPIA COMMUNITY products, must have been obtained through purchasing a product through our payment system. ENTROPIA COMMUNITY is not liable for potential claims caused by one of their consumers on intellectual property of third parties. In such events, the consumer protects ENTROPIA COMMUNITY for claims from third parties.

You may only use an account on one computer. However, if that computer is replaced or changed and this causes a failure in ability to use the account, a ENTROPIA COMMUNITY staff member will review your situation and allow access if it is deemed appropriate.

We reserve the right to deactivate or revoke an account at any time for the following reasons:

• Sharing an account with another computer or user. If an account is shared between multiple computers and these computers are not regarded as replacement or upgrades by a ENTROPIA COMMUNITY staff member.
• Chargeback, claim or dispute. If you open a dispute or a claim or do a chargeback through any of our payment services, including our Merchants of Records.
• Misuse of an account. If it is deemed that you have tampered with our software or have tried to use it for purposes of which it was not intended.
• Abuse or misconduct. If you are abusive or do not conduct yourself as we deem appropriate.
• Breaking our community guidelines.
• Working for an opposite entity. if you work for an anti-cheat company, or an entity that works against ENTROPIA COMMUNITY in any way.
• Using the software on a virtual machine or in combination with hardware identification spoofer.

Customer support

Customer support hours are 10:00 - 22:00 GMT+1, Support requests are processed within 24hours on the provided support systems unless unforeseen problems arise that warrant an extension of this time.

Purchases and payments

You agree to provide current, complete, and accurate billing / purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. All payments shall be in U.S. dollars.

You agree to pay all charges at the prices then in effect for your purchases and any applicable delivery fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

Unauthorized use of funds for payment, fraudulent payments, attempts to ‘charged back’ or deny payments to your account will result in your account being instantly disabled, permanently terminated and/or legal action will be taken.

Refunds policy

We reserve the right to deny any refund at any time. Since our services provide electronic, digital goods we do not offer refunds on used digital goods. You will not receive any refund for partial usage of the services provided, please make sure the subscription you are going to purchase is right for you.

Cancellation

You are entitled to cancel your order before provided that the goods or services were not delivered.

Downtime compensation

We reserve the right to deny downtime compensation and/or requests to pause software license keys.

End-User License Agreement

This End-User License Agreement (“EULA”) governs all access to and use of the software from ENTROPIA COMMUNITY(“Software”). YOU MUST READ THIS EULA CAREFULLY AND ACCEPT ALL THE TERMS AND CONDITIONS SET OUT BELOW BEFORE YOU ARE ENTITLED TO DOWNLOAD, INSTALL AND USE THE SOFTWARE. BY DOWNLOADING THE SOFTWARE, YOU AGREE TO BECOME THE LICENSEE TO THIS EULA AND CONSENT TO BE BOUND BY ALL OF ITS TERMS. IF YOU DO NOT AGREE TO BE BOUND BY ALL SUCH TERMS, DO NOT DOWNLOAD THE SOFTWARE.

This EULA is a legally binding contract between you and ENTROPIA COMMUNITY.

In consideration of the mutual covenants contained herein, you and ENTROPIA COMMUNITY hereby agree as follows:

1. You acknowledge that all right, title, and interest in the copyrights and other intellectual property rights in the Software reside at all times in ENTROPIA COMMUNITY.
2. The trademarks, logos, and service marks (collectively the “Marks” or “Mark”) appearing on the Software or the website of ENTROPIA COMMUNITY are registered and unregistered marks of ENTROPIA COMMUNITY or others than ENTROPIA COMMUNITY. Neither this EULA nor the use of the Software grants you any right to use any Mark displayed on the Software or the website of ENTROPIA COMMUNITY.
3. ENTROPIA COMMUNITY hereby grant you a revocable, limited, nonexclusive license during the term of this EULA to use the Software, solely for your personal, non-commercial use, and subject to the limitations set forth in this EULA. ENTROPIA COMMUNITY grant nonexclusive licenses and not exclusive licenses or assignments. All rights not expressly granted in this EULA are reserved.
4. Limited Use. You will not:
   1. Use the Software for any purpose other than a personal, non-commercial one;
   2. Disclose any of the Software;
   3. Change the Software in any way, including “disassemble, decompile or reversed engineering”;
   4. Translate, adapt, modify, lease, rent, loan, redistribute, sub-lease, sub-license or create derivative works of/from the Software;
   5. Employ the software for any unlawful purpose.
5. Your license to use the Software is immediately revoked, without notice from ENTROPIA COMMUNITY, in the event that you breach any provision of this EULA.
6. General terms.
   1. Any party may terminate this EULA upon notice to another. In the event of termination, all licenses hereunder immediately terminate, and you agree to discontinue accessing and attempting to access or use the Software and shall forthwith uninstall and delete the Software from any device upon such termination.
   2. Disclaimer of warranties. ENTROPIA COMMUNITY PROVIDE THE SOFTWARE ON AN “AS IS,” “AS AVAILABLE” BASIS. ENTROPIA COMMUNITY MAKE NO WARRANTY AS TO THE ACCURACY, CURRENCY, COMPLETENESS , OR USABILITY OR RELIABILITY OF THE SOFTWARE. YOU ARE ADVISED THAT THE SOFTWARE, THOUGH DEEMED RELIABLE, MAY CONTAIN ERRORS AND IS SUBJECT TO REVISION AT ALL TIMES. ENTROPIA COMMUNITY EXPRESSLY DISCLAIM ALL WARRANTIES WITH RESPECT TO THE SOFTWARE.
   3. Limitations and exclusions of liability. UNDER NO CIRCUMSTANCES SHALL ENTROPIA COMMUNITY BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THE SOFTWARE. YOUR SOLE REMEDY, IN THE EVENT ENTROPIA COMMUNITY OR ANY ONE OF THEM BREACH THIS EULA, SHALL BE TO TERMINATE THIS EULA.
   4. You irrevocably accept that you are solely responsible for all loss, damage, costs and expenses suffered and/or incurred arising from, and/or in connection with, the download, installation and/or use of the Software.
   5. Indemnification. You will defend, indemnify and hold ENTROPIA COMMUNITY harmless from and against any and all liability, damages, loss or expense (including reasonable fees of attorneys and other professionals) in any claim, demand, action or proceeding initiated by any third-party against ENTROPIA COMMUNITY arising from any of your acts, including without limitation violating this or any other agreement or any law.
   6. Assignment. You may not assign or delegate this EULA or any obligations, rights, or duties hereunder. Any attempted or purported assignment or delegation in contravention of this section is null and void.
   7. Integration and severability. This EULA contains the entire understanding of the parties and supersedes all previous oral and written agreements on the subject matter hereof. Each provision of this EULA is severable from the whole, and if one provision is declared invalid, the other provisions shall remain in full force and effect.
   8. Governing law. This EULA is governed by, and construed in accordance with, the local laws where the headquarters of the owner of this web site is located and you irrevocably submit to the exclusive jurisdiction of the courts where the headquarters of the owner of this web site is located.

Guidelines for reviews

We may provide you areas on the Site to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements, and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.

We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty- free, fully-paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.

Third-party websites and content

The Site may contain (or you may be sent via the Site or the Marketplace Offerings) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-PartyContent does not imply approval or endorsement thereof by us. If you decide to leave the site and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms of Use no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third- Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

Privacy policy

We care about data privacy and security. By using the Site or the Marketplace Offerings, you agree to be bound by our Privacy Policy posted on the Site, which is incorporated into these Terms of Use. Please be advised the site and the Marketplace Offerings are hosted in Iceland. If you access the Site or the Marketplace Offerings from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in Iceland, then through your continued use of the Site, you are transferring your data to Iceland, and you expressly consent to have your data transferred to and processed in Germany.

Disclamer

TO THE FULLEST EXTENT PERMITTED AT LAW, ENTROPIA COMMUNITY IS PROVIDING THIS WEBSITE AND ITS CONTENTS/PRODUCTS ON AN “AS IS” BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, ENTROPIA COMMUNITY DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.

Except as specifically stated on this website, to the fullest extent permitted at law, neither ENTROPIA COMMUNITY nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

What information we hold about you

The type of data that we collect and process includes:

• Your name or username.
• Your email address.
• Your IP address.

Further data may be collected if you choose to share it, such as if you fill out fields on your profile.

We collect some or all of this information in the following cases:

• You register as a member on this site.
• You fill out our contact form.
• You browse this site. See "Cookie policy" below.
• You fill out fields on your profile.

How your personal information is used

We may use your personal information in the following ways:

• For the purposes of making you a registered member of our site, in order for you to contribute content to this site.
• We may use your email address to inform you of activity on our site.
• Your IP address is recorded when you perform certain actions on our site. Your IP address is never publicly visible.

Other ways we may use your personal information.

In addition to notifying you of activity on our site which may be relevant to you, from time to time we may wish to communicate with all members any important information such as newsletters or announcements by email. You can opt-in to or opt-out of such emails in your profile.

We may collect non-personally identifiable information about you in the course of your interaction with our site. This information may include technical information about the browser or type of device you're using. This information will be used purely for the purposes of analytics and tracking the number of visitors to our site.

Keeping your data secure

We are committed to ensuring that any information you provide to us is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable measures and procedures to safeguard and secure the information that we collect.

Cookie policy

Cookies are small text files which are set by us on your computer which allow us to provide certain functionality on our site, such as being able to log in, or remembering certain preferences.

We have a detailed cookie policy and more information about the cookies that we set on this page.

Rights

You have a right to access the personal data we hold about you or obtain a copy of it. To do so please contact us. If you believe that the information we hold for you is incomplete or inaccurate, you may contact us to ask us to complete or correct that information.

You also have the right to request the erasure of your personal data. Please contact us if you would like us to remove your personal data.

Acceptance of this policy

Continued use of our site signifies your acceptance of this policy. If you do not accept the policy then please do not use this site. When registering we will further request your explicit acceptance of the privacy policy.

Changes to this policy

We may make changes to this policy at any time. You may be asked to review and re-accept the information in this policy if it changes in the future.